Term and Conditions

Dear valued customer, welcome to Disguises Costumes Store! We’re delighted to guide you through our terms and conditions, designed to ensure your journey through fashion history remains as elegant and delightful as our carefully curated collections. By accessing our website and making purchases, you agree to these terms, so please read them carefully.

1. Our Identity & Your Acceptance

Disguises Costumes Store operates the website disguiseshalloween.com, bringing you authentic historical fashion from our location at 205 Kildeer Drive, WESTBROOK, US 56183. By using our website, you confirm that you accept these terms and agree to comply with them.

2. Product Information & Authenticity

Our Historical Collections

We specialize in era-authentic costumes and accessories, carefully curated to represent historical fashion accurately. Our collections include:

• Decade-Specific Costumes: From the roaring 1920s to the nostalgic 1990s
• Era Accessories: Complementary pieces to complete your historical ensemble
• Headpieces & Hair Accessories: Delicate items requiring special care

Product Limitations

Due to the delicate nature of historical reproductions:

• Colors may vary slightly due to monitor settings and fabric variations
• Some items may have intentional design elements reflecting historical accuracy
• Size charts are provided to help you select the perfect historical fit

3. Ordering & Payment Terms

Placing Your Order

When you place an order through our website, you’re making an offer to purchase that we may accept or decline. Order acceptance occurs when we send your order confirmation email.

Payment Methods

We accept the following payment methods to ensure your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Pricing & Currency

All prices are listed in US Dollars (USD). We reserve the right to adjust prices due to market changes, though we’ll honor the price at the time of your order.

4. Shipping & Delivery

Order Processing

We take great care preparing your historical treasures. Orders are processed within 1-2 business days after payment confirmation.

Shipping Options

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Available for orders of $50+ via EMS, delivered in 15-25 business days after shipment

Shipping Limitations

We ship globally except some areas in Asia and remote regions. International customers are responsible for any customs fees or import duties.

5. Returns & Exchanges

Return Eligibility

We accept returns and exchanges within 15 days of delivery date. To maintain our collections’ timeless quality, returned items must be:

• Unworn and unused
• In original condition with all tags attached
• In original packaging with all accessories included
• Accompanied by proof of purchase

Non-Returnable Items

To preserve integrity and hygiene, we cannot accept returns on:

• 1920’s Headpieces and all hair accessories
• All Accessories categories from every era (1920s-1990s)
• Custom-made or altered costumes
• Items marked “Final Sale” or purchased during clearance events

Return Process

Follow our simple 4-step return process outlined in our Returns Policy. Return shipping costs are your responsibility unless the return is due to our error.

6. User Responsibilities & Account Security

Your Obligations

When using our website, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account use
• Use the website only for lawful purposes
• Respect our intellectual property rights

Prohibited Activities

You may not:

• Use our website for any fraudulent or illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Copy, reproduce, or distribute our content without permission

7. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and product descriptions, is the property of Disguises Costumes Store or our content suppliers and protected by international copyright laws.

8. Limitation of Liability

Our Commitment to Quality

While we strive for historical accuracy and quality craftsmanship, Disguises Costumes Store shall not be liable for:

• Minor variations in color or texture due to historical reproduction techniques
• Shipping delays beyond our control
• Customs fees or import duties for international orders
• Incorrect sizing if our size charts are not consulted
• Normal wear and tear of costumes and accessories

Maximum Liability

Our total liability to you for all losses, damages, and causes of action shall not exceed the total amount you paid for the specific product giving rise to the claim.

9. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

10. Governing Law & Dispute Resolution

These terms are governed by the laws of the United States. Any disputes shall be resolved in the courts located in WESTBROOK, US.

Contacting Us First

We believe in preserving the elegance of customer relations. If you have any concerns, please contact us directly at [email protected] before pursuing other remedies.

11. Policy Updates

We may update these terms periodically to reflect changes in our practices or legal requirements. Continued use of our website after changes constitutes acceptance of the modified terms.