Welcome to Disguises Costumes Store, where we bring historical fashion to life! Just as we meticulously craft each era-authentic piece—from the elegance of 1920s flapper dresses to the bold statements of 1980s accessories—we are committed to ensuring your satisfaction with every purchase. This Returns & Exchanges Policy outlines how you can return or exchange items that don’t meet your expectations, ensuring your journey through fashion history remains delightful and stress-free.

1. Return & Exchange Eligibility

We accept returns and exchanges for items that are unused, in their original condition, and with all tags attached. To be eligible:

  • Items must be returned within 15 days of the delivery date.
  • Products must be in their original packaging and include all accessories.
  • A proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

To maintain the integrity and hygiene of our historical collections, the following items cannot be returned or exchanged:

  • 1920’s Headpieces and other hair accessories due to their delicate nature and hygiene considerations.
  • All Accessories categories (including 1920s, 1950s, 1960s, 1970s, 1980s, and 1990s Accessories) as they are intimate items that cannot be resold once opened.
  • Custom-made or altered costumes.
  • Items marked as “Final Sale” or purchased during clearance events.

Please choose these items carefully, as we cannot accept returns for the above categories.

3. Step-by-Step Return Process

Returning an item is as easy as stepping into a 1950s poodle skirt! Follow these simple steps:

  1. Submit a Return Request: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send a Return Authorization Number and shipping instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging, include the Return Authorization Number on the outside of the package, and mail it to:

    Disguises Costumes Store
    205 Kildeer Drive
    WESTBROOK, US 56183
  4. Ship Your Return: Use a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

4. Refund Timeline & Method

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs are non-refundable, except for defective or incorrect items.
  • For exchanges, we will ship the new item once the return is processed. Standard shipping times apply.

5. Return Request Template

To streamline your return process, please use the following template when emailing us at [email protected]:

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Disguises Costumes Store Team,

I would like to request a return/exchange for my recent purchase. Below are my details:

  • Order Number: [Your Order Number]
  • Date of Delivery: [Date You Received Order]
  • Item(s) to Return: [Product Name and Era, e.g., 1960s Mod Dress]
  • Reason for Return: [e.g., Wrong Size, Defective, Changed Mind]
  • Preferred Action: [Refund / Exchange for (Specific Item)]
  • Your Full Name: [Your Name]
  • Contact Email: [Your Email]
  • Phone Number: [Your Phone Number]

Thank you for your assistance. I look forward to your confirmation and further instructions.

Sincerely,[Your Name]

6. International Returns

For our global customers (excluding some areas in Asia and remote regions):

  • International returns are subject to the same 15-day policy.
  • Customers are responsible for return shipping costs and any customs fees.
  • Refunds will be issued in US Dollars to the original payment method.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: Disguises Costumes Store, 205 Kildeer Drive, WESTBROOK, US 56183

We typically respond within 1-2 business days, ensuring your vintage fashion experience remains as elegant and satisfying as our carefully curated collections.

Thank you for choosing Disguises Costumes Store. From the roaring twenties to the nostalgic nineties, we’re dedicated to making your historical fashion journey exceptional!