FAQ

We specialize in authentic costumes and accessories from the 1920s through the 1990s. Our collection includes everything from 1920’s headpieces and flapper accessories to 1990s Disney costumes, with dedicated sections for each decade’s unique fashion.

Each costume is meticulously researched and designed to capture the authentic spirit of its era. We pay close attention to details that make each decade distinctive, ensuring your transformation is both convincing and memorable.

Yes! We have dedicated accessory collections for each decade, from 1920s headpieces to 1990s accessories, allowing you to complete your look with authentic period details.

You can create an account during checkout. Having an account allows you to track orders, save favorites, and enjoy faster checkout for your next time-travel adventure!

Orders can only be modified or cancelled within 2 hours of placement, as we begin processing quickly to ensure timely delivery. Please review your order carefully before completing your purchase.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

We offer two carefully curated shipping methods:

Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 days after dispatch. Perfect for last-minute transformations!

Free Shipping: For orders over $50 via EMS, delivering in 15-25 days after dispatch. Ideal for planned events and budget-conscious enthusiasts.

Orders typically process in 1-2 business days after payment confirmation. During peak seasons like Halloween or our Black Friday events, processing may take slightly longer.

Yes! We serve costume lovers worldwide, though we’re unable to deliver to some remote areas and parts of Asia. Based in Westbrook, we’re proud to bring global fashion eras to your doorstep.

Once your order ships, you’ll receive a confirmation email with tracking information. Watch as your costume makes its journey from our doors to yours – it’s like watching history come to life in real-time!

Delivery times are estimates and may vary based on customs processing in your country. Some remote locations may experience slightly longer delivery times. During holiday seasons, we recommend ordering early to ensure timely delivery.

We offer a 15-day return policy from the date of delivery. If your costume doesn’t transport you to the era quite as expected, we’re here to help make every character transformation perfect.

Please contact our customer service team at [email protected] with your order details. We’ll guide you through the return process.

We understand that the right fit is essential for complete transformation. If your costume doesn’t fit as expected, you can return it within our 15-day return window for an exchange or refund.

Please contact us immediately at [email protected] with photos of the damaged item and your order number. We’ll quickly resolve the issue to ensure your costume experience remains magical.

Unfortunately, we cannot redirect packages once they’re en route. Please ensure your shipping address is accurate when placing your order.

Absolutely! Our team is passionate about historical fashion and would be delighted to help you create the perfect era-specific look. Feel free to reach out with your theme or event details.